How to Stay in Touch with a Loved One in a Correctional Centre
Staying connected with family and friends in a secure establishment shouldn't be complicated. eMates offers a fast, secure and reliable way to send and receive messages directly to correctional centres from your device—anytime, anywhere.
The eMates Messaging Loop
📱 1. Create Your Account. Create your secure online account, activate it using the link sent to your email, and complete a standard 100-point identity verification check. Once your account is set up, simply add your recipient’s details and purchase credit.
✉️ 2. Draft your message. Compose your message, choose whether to request a reply, and/or attach up to 8 photos*.
💙 3. Sent! Once the status shows ‘Delivered to Correctional Centre’ your message has been successfully delivered to the establishment for processing.
Delivery Timeframes: Please allow up to 3 working days for your message to be delivered to your recipient.
*Replies are only available at participating establishments. Please visit the Locations page for more information.
*** Photo attachments are only available at participating establishments. Please visit the Locations page for more information.
